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Return/Refund Policy

Thank you for shopping on vosnalaful.com. Our online store provides unique and stylish products designed by independent designers, using high-quality materials and reliable production methods. Our quality assurance team members will check each product before packaging to ensure maximum customer satisfaction.
If you are not completely satisfied with the purchased item, you can easily exchange or refund. Please feel free to contact us via cjian950@gmail.com, we will try our best to meet your requirements.

Easy communication:
Do you need other sizes, colors or patterns? As long as there is inventory, you can easily trade. (Please contact customer service: cjian950@gmail.com)

Quick refund:
Tip: None of the addresses on the package have been approved as the sender's address. No refund or exchange will be granted for returned packages without a return address authorized by the customer service representative. We will refund your original payment method within a week. (Store address: No. 1, Jianguomenwai Street, Chaoyang District, Beijing)

refund policy
-The purchased goods (except swimwear, bags and accessories) can be returned or replaced within 15 days after the delivery date.
-The items must be unused, undamaged and in the original packaging, please make sure that all items in the packaging are intact! Otherwise, the buyer will bear all costs incurred and no refund will be given.
-The buyer is responsible for the return.
Items that do not meet these conditions will not be considered as returns.

Purchase is not eligible for return
-The final sale of the product does not meet the conditions for return or exchange.
-Swimwear is not eligible for return or exchange.
-If the swimsuit is defective/damaged or wrong, it can only be returned/replaced.
-After submitting the return/replacement request online, you must email us the image containing the problem/defect. Customer Service Email (cjian950@gmail.com)

cancel order
If your order is cancelled within 24 hours of purchase, a full refund will be issued. If you decide to cancel the order, please submit a help ticket from "Contact Us". For orders that are cancelled 24 hours after purchase but before shipment, a 15% cancellation fee will be charged. If the shaver has already been shipped, we will not accept cancellation requests.

contact us
If you have other questions/problems, please feel free to contact us at cjian950@gmail.com.com or chat with us online.

Company office address: Suixi suixi economic development zone, suixi county, suixi road 86