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Return/Refund Policy

Thank you for shopping at financici. Our online store offers unique and stylish products from independent designers with quality materials and reliable production methods. Members of our quality assurance team check each product before packaging to ensure maximum customer satisfaction.
If you are not completely satisfied with your purchase, you can easily exchange or refund it. Please feel free to contact us at cjian950@gmail.com and we will try our best to meet your requirements.

Easy Exchanges:
Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.(Contact customer service: cjian950@gmail.com)

Fast refund:
Tips: No address on the package has been approved as the return address. Returned packages without a customer service representative authorized return address will not be refunded or exchanged. We will refund your original payment method within one week. (Shop address: No. 1 Jianguomenwai Avenue, Chaoyang District, Beijing)

Return policy
-Purchases (except swimwear, bags and accessories) can be returned or replaced within 15 days of the delivery date.
-Items must be unused, undamaged and in the original packaging, please make sure that everything in the packaging is intact! Otherwise, the buyer will bear all costs incurred and there will be no refund.
-The buyer is responsible for return shipping.
Items that do not meet these conditions will not be considered a return.

Purchase does not qualify for return
-The final sale of goods does not qualify for returns or exchanges.
-Swimsuits are not eligible for returns or exchanges.
-If the swimsuit is defective / damaged or wrong, it can only be returned / replaced.
-After submitting your return / replacement request online, you must send us an image containing the problem / defect by email. Customer Service Email (cjian950@gmail.com)

Order Cancellation
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us
If you have further questions / issues, please don’t hesitate to contact us at cjian950@gmail.com.com or chat with us online.